Terms & Conditions — Clear Blue Cleaning
1. First-Time Clean
Your first clean is charged at a higher rate to cover the additional time and preparation required. This cost is confirmed before we start work and depends on the size and condition of your property.
2. What We Can and Cannot Remove
Our pure water system removes everyday dirt, algae, and atmospheric grime. It will not remove builders’ residue (paint, plaster, concrete), adhesives, stickers, chemical stains, rust marks, or UV fading. Please advise us of any such issues at the time of booking so we can set accurate expectations.
3. Cleaning Frequency
You choose 6-weekly or 12-weekly. We allow a one-week flexibility window either side due to weather or scheduling constraints.
4. Weather Policy
We operate year-round and work in light to moderate rain. In heavy rain, high winds, or unsafe conditions we will reschedule and notify you. Our satisfaction guarantee applies regardless of weather.
5. Cancellations and Missed Appointments
Please give at least 48 hours notice to cancel or reschedule. Where we arrive and cannot access the property without prior notice, or where a clean is cancelled on the day, a 50% charge may apply to cover staff and travel costs.
6. Cancelling Your Subscription
7 days notice by phone or WhatsApp is required to cancel a regular subscription. You agree to a minimum of three cleans when signing up. Any remaining cleans within this minimum period will still be invoiced if you cancel early.
7. Complaints and Re-Cleans
Contact us within 48 hours if you are not satisfied. We will return within 7 days to re-clean at no charge. We do not offer refunds — we fix the problem.
8. Privacy
Your personal data is stored securely and never shared with third parties for marketing. Full details in our Privacy Policy.
9. Payment
Subscription payments are collected automatically via GoCardless Direct Debit within a few days of each completed clean. For combo jobs, payment is by card on the day or via payment link.
